Privacy policy

1. Who we are

This website, ltpergola.com, is operated by Qingdao LT Co., Ltd., located in Qingdao, China. For privacy questions or requests, contact sales@ltpergola.com.

2. Information we collect

We may collect information that you provide when you contact us, request a quotation, enquire about dealer cooperation or otherwise communicate with us. This may include your name, business name, email address, project location, intended application, approximate dimensions, drawings, photographs, product preferences and the content of your message.

We and our service providers may also collect technical information when you use the website, such as IP address, browser and device information, pages viewed, referring pages, approximate location, cookie identifiers and interaction data.

Please do not submit confidential information, government identification numbers, payment-card information or information about another person unless it is necessary and you are authorised to provide it.

3. How we use information

We may use personal information to:

respond to enquiries and prepare or discuss quotations;
assess project requirements and communicate about products, configurations and cooperation opportunities;
operate, secure, troubleshoot and improve the website;
maintain business records and prevent fraud or misuse;
comply with legal obligations and protect our rights; and
send marketing communications where permitted by law and where any required consent has been obtained.

4. Shopify and other service providers

Our website is hosted on Shopify. Shopify and other providers that support website hosting, communications, analytics, security and form processing may process information on our behalf or for their own stated purposes. Their processing is governed by their applicable terms and privacy notices, including the Shopify Consumer Privacy Policy. Because these providers and our business contacts may operate in different countries, information may be transferred and processed outside your country or region, subject to safeguards required by applicable law.

5. Cookies and similar technologies

We use necessary cookies to operate and secure the website. With your consent where required, we may also use analytics, functionality or advertising technologies. You can manage available choices through the website's cookie banner or cookie-preference controls. More information appears in our Cookie Policy.

6. How we share information

We may share information with Shopify, hosting and technology providers, professional advisers, business partners involved in responding to a project, and public authorities where legally required. We may also disclose information in connection with a merger, financing, reorganisation or transfer of all or part of our business. We do not state that we sell personal information for money. If our practices change, this policy and any legally required controls will be updated.

7. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including enquiry follow-up, project discussions, recordkeeping, dispute resolution, security and legal compliance. Retention periods may vary according to the nature of the enquiry and applicable requirements.

8. Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent, and to complain to a competent authority. These rights may be subject to legal exceptions. To make a request, email sales@ltpergola.com. We may need to verify your identity before responding.

You may unsubscribe from marketing emails using the link in the message or by contacting us. Withdrawing marketing consent does not prevent service or project communications.

9. Security

We use reasonable administrative and technical measures intended to protect information. No online system or transmission is completely secure, and we cannot guarantee absolute security.

10. Children's privacy

This website is intended for business customers, property owners and project professionals and is not directed to children. We do not knowingly seek personal information from children.

11. Changes to this policy

We may update this policy when our services, technologies or legal obligations change. The effective date above will be revised when a new version is published.